Rights of Persons Served
- Participate in the planning of your treatment and to consent to or refuse any treatment. Written informed consent will be obtained from you or your legal guardian for: all treatment services provided, release of information, participation in research projects, for participation with audiovisual equipment, and all other instances where consent is required by law.
- Give, refuse, or retract express and informed consent for any form of service, except during emergency situations in order to prevent harm to yourself or others, or as permitted or required by law or judicial order. If you are legally mandated to services, your primary care Physician (PCP) will advise you of the consequences of terminating treatment prematurely.
- (a) Have a personal assessment of your needs; (b) An individualized treatment plan and/or service plan developed with your input and your PCP within the periods mandated by state guidelines. You will receive a copy of your treatment plan/service plan if you request it. You and your PCP will review the treatment plan/service plan on a regular basis. It is very important that you are an active participant in all aspects of your treatment. In order to protect your privacy, all of your information is confidential. Information is never given to anyone requesting it without your written consent or an appropriate court order. However, the law requires that that the proper authorities are notified of suspected cases of abuse, suicidal or homicidal ideation or behavior, and communicable disease or infections.
- Determine the amount of information to be released to anyone outside the organization by signing a release of information. You may determine the length of time that information could be released and cancel your permission at any time. However, information may be released without your permission in a medical emergency, to prevent injury to yourself or others or when court ordered.
- Have the procedures and details of your treatment and medical condition clearly explained by our professional staff and to ask questions regarding your treatment or condition. You have the right to request a review of your clinical record. Such requests must be made in writing to Regis House, Inc. Attn: Andres Castillo, Executive Director, 2010 N.W. 7th Street, Miami, FL 33125 and a determination will be made if such request is clinically necessary in which case it will be honored
- Bring to the attention of professional staff and administrative staff any questions regarding the quality of your care and to recommend changes for improving services. You have the right to appeal any decision regarding your treatment through the organization’s grievance procedure. The person filing the complaint/grievance may also complete a Complaint/Grievance Form, which is accessible in the reception area of our facility. Upon completion, the form may be dropped in the persons served feedback box. A grievance/complaint will not result in any barriers or retaliation of services.
- Receive treatment regardless of race, color, sexual orientation, national origin or any other factors, which cannot be lawfully or appropriately used as a basis for service.
- Considerate, respectful treatment at all times in an organization which is comfortable, safe, promotes dignity, ensures privacy and contributes to a positive outcome.
- Approve or disapprove the release of your records except as required by law or third party payment contract. If you are in need of services such as guardianship, advocacy, self-help or legal services, please inform your PCP and/or case manager